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Symptom

When the website is opened, the server displays an "Internal Server Error". You use a .htaccess file with instructions such as "Options All" or "Options + FollowSymLinks" or similar. In the error log of the web server you see an entry similar

[core:alert] [pid 71745:tid 139842832771936] [client :46188] /var/www/vhosts//httpdocs/.htaccess: Option not allowed here

Cause

For security reasons, the option "FollowSymLinks" in the web server is switched off. This is done by a configuration block

>
Options -FollowSymLinks
AllowOverride AuthConfig FileInfo Indexes Limit
Options=Indexes,SymLinksIfOwnerMatch,ExecCGI,Includes,IncludesNOEXEC


Therefore, some other options are also not available. In normal operating situations further settings are not needed.

Solution

If you want to use "Options +FollowSymLinks", please follow the instructions in the related FAQ article listed below. The directive can easily be replaced by +SymLinksIfOwnerMatch to make it work.

If you need another web server option that you cannot use with .htaccess because of the security settings, please contact Bitpalace support.

Overview of frequently asked questions